SERVICE CALLS

NAC currently has the capability of dispatching service calls by Towbook Dispatch System, telephone, fax, and email, providing all the necessary information for you to render the service in a timely and professional manner.

PAYMENTS

The National Automobile Club issues payment twice a month. Payments are usually processed on the 1st and approximately the 17th of each month for services billed by the close date. Please refer to our posted close dates. Invoices received 30 days after the date of service, will not be paid on time.

The following information will ensure timely payment:

• Your company name, address city, state, zip and telephone numbers must be on your invoice.
• Your Garage Code (assigned at the time of contract approval).
• The PO# given by the NAC dispatcher (assigned at the time of dispatch).
• The date service is provided.
• Year of the vehicle.
• Make of the vehicle.
• Model of the vehicle.
• The license number of the vehicle.
• Vehicle number (Fleet customers only).
• The VIN number.
• Odometer
• Any existing damage must be noted.
• The type of service performed must be specified.
• Address of the disablement.
• Tow destination (if applicable).
• The contract base rate.
• Total miles to the scene, Miles to the scene included and Miles Billable to the scene of the disablement is to be included on the invoice.
• Total towed miles, Towed miles included and Billable towed miles are to be included on the invoice.
• The signature of the person receiving the vehicle when different from the original person serviced.
• The client’s signature must be obtained on the invoice
• The servicing persons’ name.
• Time at the scene (when over 30 minutes).
• Time at the scene for extra personnel (when applicable).
• Special services billed. You must be specific as to the service provided. Prior approval is required.